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1. More Convenient = Better Response Rate
Texting your clients can be an effective form of communication.
- How often have you called your clients and they have not answered?
- How often do your clients check their emails?
- How often do you need to send email reminders?
A text message can be read anytime, anywhere. A text message does not require immediate attention and does not need to be answered immediately, unlike a phone call. Instead, your clients can reply when it is convenient for them.
Some people are not in the habit of checking their emails religiously and can easily miss an important email from you. But more often than not, text messages get read. For example, if you received a message from your GP, are you more likely to react to an email or a text message?
2. More Personal
An email is structured, professional and traditional but a text message is more relaxed, more personal and requires less formality. Signifying you are a friendly, modern, and trustworthy law firm.
3. Easy to Record
When you text your clients from Hoowla, there is a clear record of it in Hoowla. No notes necessary. No time wasted. No miss communication. The text messages are all there in black and white and green.
Summery
In summary, texting your clients from Hoowla could result in a better response rate, better communication, and better trust between you and your clients.